Privacy Policy

Effective Date: July 10, 2026

Serenity Link, Inc. (“the Company,” “we,” “us,” or “our”) owns and operates the Serenity Link™ brand and the serenitylink.ai website. This Privacy Policy explains how the Company collects, uses, discloses, and protects information when you visit the website, submit a pilot interest form, submit a partner interest form, contact us, or otherwise interact with the website.

This Privacy Policy applies to the Serenity Link™ public website and related interest forms operated by Serenity Link, Inc.. It does not fully describe the data practices of any future logged-in application, mobile application, connected-device service, production care platform, or provider portal unless this Privacy Policy is expressly linked from those services.

1. Important Notice About Medical and Emergency Information

Serenity Link, Inc. is currently collecting pilot and partner interest information through the Serenity Link™ website. Please do not submit sensitive medical information, diagnoses, treatment details, emergency information, Social Security numbers, financial account information, or protected health information through our website forms.

The Serenity Link™ platform is designed to support connected care for independent living, including safety awareness, care coordination, and wellness engagement at home and across everyday life. The Serenity Link™ website and platform are not emergency services, medical providers, substitutes for professional care, or substitutes for calling emergency services.

2. Information We Collect

We may collect the following categories of information.

Information You Provide Directly

When you submit a form, contact us, or request information, we may collect:

  • Name
  • Email address
  • Phone number
  • City, metro area, or market served
  • Role or relationship, such as family caregiver, older adult, care provider, community partner, technology partner, advisor, or investor
  • Information about your interest in Serenity Link™, such as connected care for independent living, safety awareness, daily routine visibility, medication or schedule reminders, care coordination, companionship, pilot participation, or partnership opportunities
  • Organization name, role/title, organization type, website, approximate client or member population, and partnership interest
  • Any message or additional context you choose to provide

Website and Technical Information

When you visit the website, we or our service providers may collect limited technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website or link
  • Date and time of visit
  • General usage and performance information

Cookies and Similar Technologies

The website may use cookies, analytics tools, spam-prevention tools, security tools, or similar technologies to operate the website, understand site usage, improve performance, and protect forms from abuse.

You can usually control cookies through your browser settings. Disabling cookies may affect certain website features.

3. How We Use Information

We may use information for the following purposes:

  • Responding to pilot interest, partner interest, and contact requests
  • Evaluating potential pilot participants, partner fit, market interest, and product feedback opportunities
  • Communicating with you about Serenity Link™, pilot opportunities, partnership conversations, updates, or related follow-up
  • Improving the website, forms, messaging, user experience, and product planning
  • Maintaining security, preventing spam or abuse, and protecting website operations
  • Keeping business records
  • Complying with legal obligations and enforcing our rights
  • Supporting future business planning, fundraising, pilot development, or partner development activities

4. How We Share Information

We do not sell your personal information.

We may share information in the following limited circumstances:

Service Providers

We may share information with service providers that help us operate the website, manage forms, send email, provide hosting, analyze website usage, prevent spam, maintain security, or support business operations. These providers may include website hosting providers, WordPress-related tools, form tools, email service providers, analytics tools, and security or anti-spam providers.

Professional Advisors

We may share information with attorneys, accountants, consultants, advisors, or other professional service providers when reasonably necessary for business, legal, financial, or compliance purposes.

Legal, Safety, and Compliance Purposes

We may disclose information if we believe it is necessary to comply with law, respond to lawful requests, protect the rights of Serenity Link, Inc., investigate potential abuse, prevent fraud, or protect the safety of website visitors, users, partners, or others.

Business Transactions

If Serenity Link, Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality or privacy protections where applicable.

With Your Consent

We may share information when you direct us to do so or give us permission.

5. Communications and Opt-Out Choices

If you submit a form or contact us, we may use your contact information to respond and to send related follow-up communications.

You may ask us to stop sending non-essential communications by contacting us at contact@serenitylink.ai. We may still send necessary administrative, legal, or transactional communications.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including evaluating pilot or partner interest, communicating with you, maintaining business records, improving our website and product planning, resolving disputes, complying with legal obligations, and enforcing agreements.

You may request deletion of your information by contacting us. We may retain certain information if needed for legitimate business, legal, security, or compliance reasons.

7. Security

We use reasonable administrative, technical, and organizational measures intended to protect information. However, no website, form, email system, internet transmission, or storage system is completely secure. You should avoid submitting sensitive medical, financial, or emergency information through website forms or email.

8. Health Information and HIPAA

This public website is not intended to collect protected health information. Serenity Link, Inc. is not currently using the Serenity Link™ website to provide medical care, diagnosis, treatment, clinical services, emergency response, or a HIPAA-regulated patient portal.

If Serenity Link, Inc. later launches Serenity Link™ services that involve healthcare providers, covered entities, business associate relationships, or protected health information, the Company may publish additional privacy notices, product-specific terms, consent flows, or HIPAA-related notices as appropriate.

9. Children’s Privacy

The Serenity Link™ website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

10. State Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws. These rights may include the right to request access to personal information, correction of inaccurate information, deletion of information, portability of information, or information about how personal information is used or disclosed.

You may submit a privacy request by contacting us at contact@serenitylink.ai. We may need to verify your identity before responding. We will respond as required by applicable law.

We do not knowingly sell personal information or share personal information for cross-context behavioral advertising through this website. If our practices change, we will update this Privacy Policy.

11. Do Not Track and Global Privacy Controls

Some browsers or tools may send “Do Not Track” or similar signals. Because there is not a single industry standard for responding to all such signals, the website may not respond to every browser-based signal. Where required by applicable law and technically feasible, we will honor legally recognized opt-out preference signals.

12. Third-Party Websites and Services

The website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review the privacy policies of those third parties before providing information to them.

13. International Visitors

Serenity Link, Inc. is based in the United States. If you access the website from outside the United States, your information may be processed in the United States or other locations where our service providers operate. By using the website or submitting information, you understand that your information may be processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website after an update means you acknowledge the updated Privacy Policy.

15. Contact Us

For privacy questions, requests, or concerns, contact:

Serenity Link, Inc.

Email: contact@serenitylink.ai

Phone: 512-850-6495

Website: serenitylink.ai